Last updated: 10 February 2026
"Strong management, positive culture and varied activities, but occasional short staffing and gaps in daily records hold it back."
Whilst feedback and observations showed staff completing regular observations, daily records were not always detailed enough... When people were prescribed medicines on an 'as required' basis, protocols... did not always include guidance on what should be done to support people before offering medicines.
The registered manager and staff created an open and positive culture at the service, which was person-centred and achieved meaningful outcomes for people.
Staffing levels were allocated by the registered manager in line with the service's dependency tool... Some staff and relatives thought there might be occasions when there were fewer staff, but people's needs were always met to keep them safe.
Staff completed safeguarding training as part of their induction and received regular updates. Staff had to undertake training before they could administer medicines and staff received regular competency checks.
The registered manager had the skills, knowledge, and experience to perform their role and a clear understanding of people's needs and oversight of the service they managed.
Per 2019 comprehensive inspection: The service employed an activities co-ordinator and provided people with a choice of person-centred activities... regular trips out into the community... dominoes, bingo, and they bring the children in from the school.
Staffing is adequate but some staff and relatives say there are times with fewer staff on shift.
Some staff and relatives thought there might be occasions when there were fewer staff, but people's needs were always met to keep them safe.
Only standard mandatory training like safeguarding and medicines checks, no specialist courses or funded qualifications.
Staff completed safeguarding training as part of their induction and received regular updates. Staff had to undertake training before they could administer medicines and staff received regular competency checks.
Gaps in daily health checks records and as-required medication guidance, even though no harm found.
daily records were not always detailed enough to give assurance people's safety was always monitored effectively... protocols were in place to inform staff how and why to administer them, however these did not always include guidance on what should be done to support people before offering medicines.
AI Generated
Last inspected: June 2023
Management Quality
Well-led: Good
Direct feedback from current and former employees

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