Last updated: 10 February 2026
"Staff training, positive team culture and varied activities stand out, but no registered manager and mattress safety risks hold it back."
We checked six mattresses and found five were incorrectly set. This had potential to put people at unnecessary risks.
Staff were complimentary of how they all worked together to help support people in their care.
Staffing levels met people's needs and from speaking with staff and our observations during our visit, showed there were enough staff to respond.
Staff training included refresher training alongside an induction for new staff. One to one supervision meetings and regular staff meetings gave staff the opportunity to discuss any developmental opportunities.
The service doesn't currently have a registered manager, as the previous registered manager had left the service on 31 December 2019. A new manager has been appointed and is in the process of registering with the Care Quality Commission.
A variety of planned group and individual sessions helped engage people. Group activities included seated exercise, Christmas celebrations, sing a long sessions and partnerships with local schools and colleges.
No permanent manager in place, as the previous one left recently and the new one is still registering.
The service doesn't currently have a registered manager, as the previous registered manager had left the service on 31 December 2019. A new manager has been appointed and is in the process of registering with the Care Quality Commission.
Pressure mattress settings and repositioning records were often wrong, which could put people at risk.
We checked six mattresses and found five were incorrectly set. This had potential to put people at unnecessary risks.
Staffing is adequate but some residents said call alarms were not always answered promptly.
Some people and relatives gave us examples of when staff turned off call alarms and did not always respond or come back.
AI Generated
Last inspected: February 2020
Management Quality
Well-led: Good
Direct feedback from current and former employees

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