Working at CTTM Elmfield Cottage
Alcester Road, Birmingham, B47 5NS
Operated by Extel Limited
5 bedsResidential homes
Workplace Score
6.0/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.0/10
Key Finding
"Staff feel valued in an open culture with enough staff to keep people safe, but no permanent manager and basic activities hold it back."
Safety & Risk
7/10
✓
People felt safe living at Elmfield Cottage... Risks associated with people's care and support were assessed. Detailed risk management plans helped staff to manage and reduce risks.
Staff Culture
7/10
✓
Staff spoke positively about the culture at the home. One said, 'We are all open and honest. I've been honest when I have made mistakes and have felt supported to learn and improve.'
Staffing Levels
6/10
✓
Our observations confirmed enough staff were on duty to keep people safe. Staff told us staffing levels meant they were always able to meet people's needs.
Training & Dev
6/10
✓
Staff received an induction, ongoing training including techniques to manage anxiety, and regular one to one meetings.
Management
5/10
!
A registered manager was not in post, the previous had left in June 2019, but staff spoke highly of the temporary manager who visited daily and had an open door policy.
Programmes
4/10
!
People chose to take part in a range of social activities... go out for meals and watch my favourite films... play football... jigsaw puzzle... went shopping.
Points to consider
No permanent manager in post, temporary manager from another home covers the day to day running.
A registered manager was not in post. The previous registered manager had left their role and had deregistered with us in June 2019. As an interim measure the provider's management team consisted of a manager... registered at another of the provider's services.
Basic activities like outings, games and shopping, no dedicated coordinator or specialist programmes.
People chose to take part in a range of social activities and were encouraged to maintain interests... one person chose to play football in the garden, another completed a jigsaw puzzle and a third went shopping.
Only standard training and induction, no funded qualifications or career development mentioned.
Staff received an induction when they started work... Staff received ongoing training to help them to be effective in their roles.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: December 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews