Working at Crystal Hall
Whittingham, Preston, PR3 2JE
Operated by Crystal Hall Limited
64 bedsNursing homes
Workplace Score
5.9/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 5.9/10
Key Finding
"Staff feel supported by management and receive good training and supervision, but safety issues like unreported incidents and incomplete medication training hold it back."
Safety & Risk
4/10
!
Per 2019 comprehensive inspection: Some significant incidents had not been reported to the local safeguarding team. Improvements were required to ensure post falls observations were documented. Improvements required to ensure all staff who handled medicines were trained.
Staff Culture
6/10
✓
Per 2019 comprehensive inspection: There was a positive culture throughout the service which focused on providing care that was individualised and promoted independence. Staff told us they felt very supported.
Staffing Levels
5/10
!
Per 2019 comprehensive inspection: The provider ensured there were enough suitably qualified staff to ensure people received support in line with their assessed needs. We observed staff responded to people's requests for support promptly.
Training & Dev
7/10
✓
Per 2019 comprehensive inspection: Staff told us they received ongoing training throughout their employment. They told us they received regular supervision which included feedback about their performance. The provider had made significant efforts to link in with specialist professionals.
Management
7/10
✓
Per 2019 comprehensive inspection: Staff felt very supported by the registered manager and management team. People, their relatives and staff spoke positively about the registered manager and management team.
Programmes
6/10
✓
Per 2019 comprehensive inspection: There was a strong emphasis on keeping people active through meaningful activities. Activities were provided by a team of activities co-ordinators and occupational therapists. High quality activities inside and outside the home.
Points to consider
Some incidents like people going missing were not reported to safeguarding teams, checks after falls were not always recorded, and medication training missed some care workers.
some significant incidents had not been reported to the local safeguarding team and to the Care Quality Commission... improvements were required to ensure post falls observations were documented... improvements were required to ensure all staff who handled and administered medicines were suitably trained
Staffing is adequate to meet basic needs but nothing special, no info on staff staying long-term or using agency workers.
The provider ensured there were enough suitably qualified staff to ensure people received support in line with their assessed needs
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: January 2020
Good
Safe
!
Requires improvement
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews