Working at Crystal Court
Pannal Green, Harrogate, HG3 1LH
Operated by Highgate Care Services (Yorkshire) LTD
60 bedsNursing homes
Workplace Score
5.6/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 5.6/10
Key Finding
"Strong training, supervision and safety support staff well, but the lack of a registered manager affects leadership stability."
Safety & Risk
7/10
✓
Per 2021 targeted inspection: We were assured that the provider was using PPE effectively and safely, accessing testing for people and staff, and making sure infection outbreaks can be effectively prevented or managed. Per 2020: Effective systems were in place to safeguard people from the risk of abuse.
Staff Culture
6/10
✓
Per 2020 comprehensive inspection: There was a positive culture within the service. The manager had begun to build strong relationships with staff, people and relatives.
Staffing Levels
6/10
✓
Per 2020 comprehensive inspection: A safe number of staff were on duty and available to support people with their needs. People told us there was enough staff on duty.
Training & Dev
7/10
✓
Per 2020 comprehensive inspection: Specialist training had now been provided in areas such as dementia, dysphagia and positive behaviour support. New staff completed a thorough induction and all staff were provided with regular supervision and support.
Management
2/10
✕
Per 2020 comprehensive inspection: The service did not have a manager registered with CQC. The previous registered manager left the service in December 2019. A new manager was in post who was in the process of registering with CQC.
Programmes
6/10
✓
Per 2020 comprehensive inspection: There was a wide range of activities on offer to provide people with stimulation and the opportunity to socialise with others. Staff supported people to access the community and activities they enjoyed.
Points to consider
No permanent manager registered yet, so leadership and oversight might lack full stability.
The service did not have a manager registered with CQC. A new manager was in post who was in the process of registering with CQC.
Staffing is adequate and safe but nothing special, with no details on agency use or staff retention.
A safe number of staff were on duty... People told us there was enough staff on duty.
No dedicated activities coordinator or specialist programmes, so the role may often be routine personal care.
There was a wide range of activities on offer... Staff supported people to access the community, take part in activities they enjoyed.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: February 2020
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews