Working at Crumble Cottage

Learning culture Score:2 ...leaders and staff did not always listen to concerns about safety and did not always investigate and report safety events. Accidents and incidents were recorded but there was minimal evidence of analysis of trends and patterns.

Safe and effective staffing Score:3 ...we reviewed 3 staff recruitment files and found some application forms did not provide a full employment history, and gaps had not been explored.

Staff received training and support to carry out their roles well and had their medicine administration competencies checked.

Governance, management and sustainability Score:1 The provider did not always have clear responsibilities, roles, systems of accountability or good governance. They did not always act on the best information about risk, performance and outcomes.