Working at Crowstone House
Crowstone Avenue, Westcliff On Sea, SS0 8HT
Operated by Runwood Homes Limited
54 bedsResidential homes
Workplace Score
6.4/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.4/10
Key Finding
"Supportive manager and positive team culture, but limited activities programme and standard training hold it back."
Safety & Risk
7/10
✓
The registered manager had a proactive and positive culture of safety... Staff now assessed and managed risks to people safely. People were safeguarded from the risk of abuse. People received their medicines safely.
Staff Culture
7/10
✓
Staff shared the registered manager’s vision and there was a positive culture at the service. “We have a multicultural team and staff all get on really well with each other, everyone brings something different.”
Staffing Levels
6/10
✓
The provider made sure there were enough qualified, skilled and experienced staff... Staff told us they had a supportive team and felt they had enough staff to provide support to people.
Training & Dev
6/10
✓
Staff received an induction before they commenced work and were supported with on-going training and supervision. Staff had received training in infection and prevention control and managing medicines.
Management
7/10
✓
The registered manager had systems in place to monitor the service and provide good oversight... Staff told us, “The manger is really supportive and always want us to do well.”
Programmes
5/10
!
There was a dedicated activities person who facilitated different activities for people to join in with. There was a program of planned activities, and all staff were encouraged to join in with activities.
Points to consider
Basic activities programme run by one dedicated person, but some relatives say it feels limited and people want more outings.
We received mixed feedback on the activities at the service. ... another relative said the activities seemed limited and one person told us they would like to go out more.
Staffing is adequate and staff say they have enough to get by, but nothing special like long team stability or no agency use.
Staff told us they had a supportive team and felt they had enough staff to provide support to people.
Only standard training like induction, supervisions, and basics on medicines and infection control, no specialist courses or funded qualifications.
Staff received an induction before they commenced work and were supported with on-going training and supervision.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: April 2025
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews