Working at Crows Nest
25 Prospect Place, Newbiggin By The Sea, NE64 6DN
Operated by Ms Jo Ball
12 bedsResidential homes
Workplace Score
7.0/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 7.0/10
Key Finding
"Supportive and approachable management with a friendly family-like team culture and strong safety, although staffing is adequate and training standard."
Safety & Risk
8/10
✓
Staff had a good understanding of safeguarding... Medicines were managed safely. Health and safety checks and risk assessments were carried out.
Staff Culture
8/10
✓
The home had a friendly, homely and welcoming atmosphere; staff morale and teamwork were positive. 'Everyone helps each other here, like a happy family'.
Staffing Levels
6/10
✓
Staffing levels were appropriate to meet people's needs in a timely way. Staff commented, 'Staffing levels are enough, there are always two on hand'.
Training & Dev
6/10
✓
Staff were very well supported and received the training they needed. Training, supervision and appraisals were up to date.
Management
8/10
✓
The registered manager was supportive and approachable. Staff said they could speak with the registered manager anytime. '[Registered manager] is very approachable'.
Programmes
6/10
✓
People were actively supported and encouraged to participate in meaningful activities that met their interests. Activity planners were used to inform people of what they would be doing each week.
Points to consider
Staffing is adequate to meet needs but nothing special, with no info on stable team or low agency use.
Staffing levels are enough, there are always two on hand.
Only standard training and supervision, no specialist courses or funded qualifications.
Staff were very well supported and received the training they needed. Training, supervision and appraisals were up to date.
Varied activities like outings and hobbies but no dedicated coordinator or specialist programmes.
Activity planners were used to inform people of what they would be doing each week.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: April 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews