Working at Crowlin House

Some staff feel unsupported in managing risks and unclear on what happens after raising concerns.

Feedback from some staff indicated that they were not always clear on what happened with concerns that they had raised. Some staff did not feel well supported to manage risk and did not feel that management were communicating clearly what they were doing.

Team morale is mixed with divisions between staff and managers, and some don't feel valued.

Feedback from staff and the leadership team showed a sharp division of views. Some staff did not feel valued or listened to by the management.

Safety lapses like not screening visitors for infection control and a nut allergy reaction from missed care plan details.

At the start of the inspection when we entered the building staff did not ask to take our temperature or complete a health questionnaire... One person's records were not all clear about a nut allergy and there had been an incident resulting in them having a mild reaction to food.