Working at Crowley Care Homes Ltd - St Annes Care Home

The provider had not always ensured staff followed safeguarding policies and procedures. The provider did not always assess or mitigate risks to people’s health and safety. Care plans and risk assessments in place for people were not always detailed or accurate.

We received mixed feedback about the availability of staff to meet people’s needs... as no system was in place to assess the number of staff required, the provider could not be assured the staffing levels were adequate to safely meet the needs of people living in the home. Staff were not always recruited safely, we identified gaps in recruitment records.

Not all staff had received the training they required to provide safe care. They had received theory training in moving and handling people, but no training had been provided to teach staff how to practically support people to move in a safe way... Mandatory training had not always been provided as required.

We received mixed feedback from staff about the management and leadership of the service. Although systems were in place to support staff, we received mixed feedback from staff about the management and leadership of the service.