Last updated: 10 February 2026
"Open leadership and a family-like culture, but heavy reliance on agency staff and training completion struggles hold it back."
Staff had received safeguarding vulnerable adults training. Staff understood how to identify and report safeguarding concerns.
Staff told us that there had been significant improvement under the new manager and they felt involved in what happened at the home. One said, 'It feels like a large family.'
The registered manager told us, 'We have struggled with staffing and recruitment like most care services at the moment. But we will use regular agency and are actively trying to recruit.'
The registered manager ensured staff carried out mandatory training required to support people and offered additional courses covering specialist areas to improve skills.
Relatives told us that the manager had an open-door policy. One told us, 'They always call be straight away if there is a problem or concern. They are very open with me.'
One relative told us, 'There always seems to be enough staff and my [relative] has lots of engagement with staff. They have also recently employed an activity lead who is excellent.'
Staffing levels are adequate now after increases but they still rely on agency workers and managers cover shifts sometimes.
We have struggled with staffing and recruitment like most care services at the moment. But we will use regular agency and are actively trying to recruit. On occasions myself and deputy will come in and cover shifts to make sure there are enough staff on duty.
Only standard mandatory training plus some specialist like insulin but hard to hit completion targets as staff do it on days off.
The registered manager told us it had been difficult to achieve a 90% completion rate for online mandatory staff training. Staff received additional payments for completing training but were expected to complete this on their days off.
New activities coordinator in place but no details on varied programmes or creative approaches beyond staff engagement.
They have also recently employed an activity lead who is excellent.
AI Generated
Last inspected: October 2022
Management Quality
Well-led: Good
Direct feedback from current and former employees

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