Working at Crouched Friars Residential Home

Staff had received safeguarding vulnerable adults training. Staff understood how to identify and report safeguarding concerns.

Staff told us that there had been significant improvement under the new manager and they felt involved in what happened at the home. One said, 'It feels like a large family.'

The registered manager told us, 'We have struggled with staffing and recruitment like most care services at the moment. But we will use regular agency and are actively trying to recruit.'

The registered manager ensured staff carried out mandatory training required to support people and offered additional courses covering specialist areas to improve skills.

Relatives told us that the manager had an open-door policy. One told us, 'They always call be straight away if there is a problem or concern. They are very open with me.'

One relative told us, 'There always seems to be enough staff and my [relative] has lots of engagement with staff. They have also recently employed an activity lead who is excellent.'