Working at Crossways Residential Care Home
Station Road, Northwich, CW9 7PN
Operated by Croftwood Care (Cheshire) Limited
39 bedsResidential homes
Workplace Score
5.9/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 5.9/10
Key Finding
"Staff feel dedicated with strong management support and teamwork, but incomplete risk assessments and medication records weaken safety."
Safety & Risk
4/10
!
We found some examples where all aspects of risk had not been considered as part of people's risk assessments. ... some aspects of record keeping in relation to medicines could be improved.
Staff Culture
6/10
✓
Staff felt well supported by the registered manager and part of an effective team. Supervision meetings were regularly carried out, as well as regular staff meetings.
Staffing Levels
6/10
✓
Feedback from people and staff indicated there were generally enough staff to meet people's needs. ... Where necessary, agency staff had been used to fill any staffing shortages.
Training & Dev
6/10
✓
People were supported by staff who had been suitably trained. Face to face training had restarted at the home following the pandemic and sessions had been planned with a dietician, optician and dementia team.
Management
7/10
✓
Staff were dedicated and positive about the management support. Comments included 'I love working here, I love our teamwork' and 'I'm here for life.'
Programmes
6/10
✓
There was an activities coordinator who was dynamic and had developed a weekly planner of activities with people. We observed armchairs exercises, bingo and singing taking place during the inspection.
Points to consider
Risk assessments miss some details and medication records have gaps, so safety processes aren't fully reliable.
we found some examples where all aspects of risk had not been considered as part of people's risk assessments. ... some aspects of record keeping in relation to medicines could be improved.
Staffing is adequate but agency workers cover shortages from time to time.
There had been some challenges due to staff leaving and absences. Where necessary, agency staff had been used to fill any staffing shortages.
Only standard training and induction, no specialist courses or funded qualifications mentioned.
Staff received an induction and their competency was assessed where necessary.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: April 2022
Good
Safe
!
Requires improvement
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews