Working at Crossways Nursing Home
17 Overton Road, Sutton, SM2 6RA
Operated by Cross Care Services Limited
40 bedsNursing homes
Workplace Score
8.2/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 8.2/10
Key Finding
"Supportive management and positive culture with stable staffing and training, although activities lack specialist programmes."
Safety & Risk
8/10
✓
Safeguarding training in place, staff confident to report... risk assessments reviewed... medicines given safely with audits... incidents analysed for trends.
Staff Culture
9/10
✓
Staff comments: 'This is a great place to work... you really feel you are part of something'... manager appreciation events, flexible rota, social media group for updates.
Staffing Levels
8/10
✓
There were enough staff... stable team... 'We have never been short staffed' and staff recruited safely with appropriate checks.
Training & Dev
8/10
✓
New staff completed induction... regular training, supervision and appraisals up to date... 'I even get training outside of my role that has really helped me develop'.
Management
9/10
✓
Staff told us they felt well supported... 'open-door policy... so supportive and encouraging. She gets us on training and then gets us to share our learning' and manager works alongside staff in lounge.
Programmes
6/10
✓
Two activities coordinators organised one-to-one and group indoor/outdoor activities based on interests... 'There are plenty of activities'... day trips resumed.
Points to consider
Only regular group and one-to-one activities with coordinators, no specialist therapeutic programmes or tech that enrich the role beyond basics.
The service employed two activities coordinators who organised one to one and group activities. Indoor and outdoor activities were developed based on people's interests and wishes.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: December 2021
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Outstanding
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews