Working at Crossways Nursing Home
86 Hookhams Lane, Bedford, MK41 0JX
Operated by Contemplation Homes Limited
25 bedsNursing homes
Workplace Score
3.9/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 3.9/10
Key Finding
"Enough staff meet residents' needs, but no permanent manager, unsettled team, and unreported safeguarding concerns hold it back."
Safety & Risk
2/10
✕
Safeguarding concerns were not always identified and reported. We identified an allegation made by a person that had not been identified and reported to the local authority safeguarding team. We identified unexplained injuries that the provider had not investigated and reported appropriately.
Staff Culture
4/10
!
Staff told us work had been more challenging due to 3 recent changes to the home’s manager. They said they needed consistent leadership to support them in their roles.
Staffing Levels
6/10
✓
There were enough staff deployed to meet people’s needs. Staff and people, we spoke with confirmed the service was staffed appropriately.
Training & Dev
/10
✕
Management
2/10
✕
there had been 3 changes to the Home Manager position at Crossways since March 2025. At the time of our inspection, there was no registered manager present to oversee the day-to-day running of the service.
Programmes
4/10
!
people had regular support to participate in activities such as arts and crafts, exercises, board games, and music-based activities; some staff members felt there was room for improvement... “More things happening, for example activities"
Points to consider
No permanent manager in place, with three changes since March unsettling staff and oversight.
there had been 3 changes to the Home Manager position at Crossways since March 2025. At the time of our inspection, there was no registered manager present to oversee the day-to-day running of the service.
Safeguarding alerts like resident allegations and unexplained injuries not always spotted or reported.
We identified an allegation made by a person that had not been identified and reported to the local authority safeguarding team. We identified unexplained injuries that the provider had not investigated and reported appropriately.
Staff feel unsettled by frequent manager changes and lack of consistent leadership.
Staff told us work had been more challenging due to 3 recent changes to the home’s manager. They said they needed consistent leadership to support them in their roles.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: June 2019
Requires improvement
Safe
!
Requires improvement
Effective
!
Requires improvement
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews