Working at Crossways
North Terrace, Mildenhall, IP28 7AE
Operated by National Autistic Society (The)
8 bedsResidential homes
Workplace Score
6.6/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.6/10
Key Finding
"Stable staffing without agency use and a positive team culture, although the new manager is still getting to know staff and training remains basic."
Safety & Risk
7/10
✓
Staff were aware of the internal provider reporting system for safeguarding... Risks to people's health... were identified, assessed and reviewed regularly... People's medicines continued to be managed safely.
Staff Culture
7/10
✓
Staff told us they enjoyed working at the service and felt respected and valued. Staff commented positively about working for the provider and about the team culture.
Staffing Levels
7/10
✓
There were enough, safely recruited staff to meet people's needs... The team told us agency staff were not used at the service and any staffing gaps were covered by a team of regular 'bank' staff.
Training & Dev
6/10
✓
Staff told us they had an induction and had regular updates to their training. Staff received supervisions and had regular meetings to discuss their role.
Management
6/10
✓
The manager had been in post since January 2019 and staff told us they were still getting to know her. Day to day support for staff was provided by the team leader.
Programmes
6/10
✓
People were supported to access the community to participate in activities such as shopping and lunch out... horse riding... swimming... walks... car boot sales or out for coffee and cake.
Points to consider
Only standard induction, updates, supervisions and meetings, no specialist training or funded qualifications.
Staff told us they had an induction and had regular updates to their training. Staff received supervisions and had regular meetings to discuss their role and the way the service operated.
Regular community outings like horse riding, swimming and shopping, but no dedicated activities coordinator or specialist programmes.
People were supported to access the community to participate in activities such as shopping and lunch out... several people went out horse riding... swimming and to places like the local lakes for walks... car boot sales or out for coffee and cake.
New manager still getting to know staff, day-to-day run by team leader rather than hands-on leadership.
The manager had been in post since January 2019 and staff told us they were still getting to know her. Day to day support for staff was provided by the team leader.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: May 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
Staff Reviews
Direct feedback from current and former employees
No one has reviewed yet. Be the first.
Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews