Working at Crossways Healthcare Limited
2 Sunte Avenue, Haywards Heath, RH16 2AA
Operated by Crossways Healthcare Limited
25 bedsResidential homes
Workplace Score
7.2/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 7.2/10
Key Finding
"Staff feel supported by management in a positive culture with strong safety, but unclear staff retention and no dedicated activities coordinator hold it back."
Safety & Risk
8/10
✓
Staff had received safeguarding training and understood how to recognise signs of abuse... Risks to people were assessed, regularly reviewed and managed safely.
Staff Culture
8/10
✓
There was a positive, inclusive and open culture at the service. Staff were committed and motivated to displaying the right values.
Staffing Levels
6/10
✓
The service had enough suitable staff working during each day and night to support people safely.
Training & Dev
7/10
✓
Staff received regular training, including in subjects specific to people's needs such as dementia, behaviours that may challenge and equality and diversity.
Management
8/10
✓
Staff said they felt supported by the registered manager and that their opinions were valued, listened to and respected.
Programmes
6/10
✓
There were regular activities that were responsive to people's individual needs, with a specific focus on people living at the home who had dementia.
Points to consider
Staffing levels are enough to keep people safe but no details on team retention or agency use.
The service had enough suitable staff working during each day and night to support people safely.
Regular activities like reminiscence sessions and outings add variety but no dedicated coordinator or specialist programmes mentioned.
There were regular activities that were responsive to people's individual needs, with a specific focus on people living at the home who had dementia.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: August 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews