Working at Crossways Community
8 Culverden Park Road, Tunbridge Wells, TN4 9QX
Operated by Crossways Community
17 bedsResidential homes
Workplace Score
7.3/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 7.3/10
Key Finding
"Committed management and stable staffing without agency use support a positive team culture, although activities lack specialist programmes and a dedicated coordinator."
Safety & Risk
8/10
✓
2021: 'Assured' on PPE use, testing, hygiene, outbreak management, visitor screening, shielding; per 2018: 'protected from abuse', safe recruitment, risk assessments, 'medicines managed safely' with error reporting
Staff Culture
7/10
✓
Per 2018 comprehensive inspection: Staff felt 'supported in their roles', 'a skilled team who worked well together'; 'staff felt supported by the registered manager and deputy manager'
Staffing Levels
8/10
✓
Per 2018 comprehensive inspection: 'The service did not use agency staff, this provided continuity of care'; 'enough staff on duty who knew people well' and 'when we need something, they will be there straight away'
Training & Dev
7/10
✓
Per 2018 comprehensive inspection: Staff had 'robust induction... specific training such as mental health issues, conflict management'; 'enabled to undergo high level training specific to their work'; 'positive about the training'
Management
7/10
✓
Per 2018 comprehensive inspection: 'The service was led by a committed registered manager who had the necessary skills and experience'; staff said '[Registered manager] is an amazing manager' and 'complete faith in management'
Programmes
6/10
✓
Per 2018: 'variety of daily activities... individual activities timetable... boxercise, local football club, holidays'; per 2021: 'gardening, walking, treasure hunts, supported exercise, gym area'
Points to consider
Activities are regular and varied like sports, gardening, and outings, but no specialist programmes or coordinator to make the role more creative and fulfilling.
Per 2018: 'variety of daily activities... boxercise... local football club'; per 2021: 'gardening, walking, treasure hunts and supported exercise'
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: November 2018
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews