Working at Crossroads House Care Home
Scorrier, Redruth, TR16 5BP
Operated by Anson Care Services Limited
47 bedsResidential homes
Workplace Score
8.0/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 8.0/10
Key Finding
"Supportive management, happy family-like team and varied activities programmes, although COVID absences led to extra hours and more agency staff."
Safety & Risk
8/10
✓
Per 2022: Staff worked hard to contain outbreak, all infection control measures assured including PPE, testing, cleaning; per 2019: safeguarding training, incidents analysed, medicines safe.
Staff Culture
9/10
✓
Per 2019 comprehensive inspection: Staff told us 'Nice little family here', 'Happy with the support given to me by the manager', 'I love working here, I love the people'; staff felt well supported.
Staffing Levels
6/10
✓
Staffing absences, due to COVID-19 infections had meant other staff having to work many extra hours to cover shifts. Agency staff use had increased where it was not possible to cover a shift with existing staff.
Training & Dev
8/10
✓
Per 2019 comprehensive inspection: Provider had a good system to ensure all staff had regular training to keep them up to date with best practice including online, face to face training, competency assessments, NVQs and dementia training.
Management
9/10
✓
Per 2019 comprehensive inspection: The registered manager was visible, known to them and very open and approachable. Staff were very happy working at the service and felt well supported.
Programmes
9/10
✓
Per 2019 comprehensive inspection: Activities seven days a week including intergenerational with children, students, Scouts, NCS; robotic animals via EPIC project; community outings to bakery, Rotary; music, arts projects.
Points to consider
Staff had to work lots of extra hours and more agency staff were used because of COVID sickness absences.
Staffing absences, due to COVID-19 infections had meant other staff having to work many extra hours to cover shifts. Agency staff use had increased where it was not possible to cover a shift with existing staff.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: April 2019
Outstanding
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
★
Outstanding
Management Quality
Well-led: Outstanding
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews