Working at Crossley House
109 High Street, Bristol, BS36 1RF
Operated by Ablecare Homes Limited
17 bedsResidential homes
Workplace Score
5.3/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 5.3/10
Key Finding
"Staff love their jobs and managers lead by example, but training is outdated and activities remain basic."
Safety & Risk
6/10
✓
People's medicines were administered as prescribed and generally managed safely by competent staff. We have made a recommendation about the management of creams and ointments.
Staff Culture
6/10
✓
Staff were positive about their jobs and said, 'I love working here so much', 'I love my job' and, 'I love this place. I would fight tooth and nail for it'.
Staffing Levels
5/10
!
Day shifts were covered by permanent staff. Some night shifts continued to be covered by agency staff who regularly worked at the service, but this had been reducing.
Training & Dev
4/10
!
The provider was committed to providing staff with training, but this was not always up to date or in line with best practice. We recommend the provider reviews its training programme for staff and ensures this is based on current best practice.
Management
6/10
✓
Managers were visible in the service and knew people and staff well. Relatives told us managers worked shifts with staff and led by example.
Programmes
4/10
!
A wider range of activities and events were restarting as the restrictions of the pandemic eased. Staff played music... The day after our initial visit... some people had gone out on a trip to a local seaside town.
Points to consider
Staff training is not always up to date and misses best practice updates for some topics.
The provider was committed to providing staff with training, but this was not always up to date or in line with best practice.
Staffing is adequate but relies on some agency workers for night shifts with mixed feedback on weekend levels.
Some night shifts continued to be covered by agency staff... Relatives gave mixed views about staffing levels... 'There are not enough staff on at weekends definitely'.
No activities coordinator or specialist programmes so the role is mostly routine personal care with basic music and trips.
A wider range of activities and events were restarting... staff played music... trip to a local seaside town.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: April 2022
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews