Working at Crossley House
885 Thornton Road, Bradford, BD8 0HH
Operated by Bupa Care Homes (HH Bradford) Limited
58 bedsResidential homes
Workplace Score
5.5/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 5.5/10
Key Finding
"Effective leadership and positive staff morale with up-to-date training, but poor accident recording and reliance on agency staff are concerns."
Safety & Risk
4/10
!
However, some accidents had not been fully documented and the registered manager was taking steps to ensure this was rectified.
Staff Culture
6/10
✓
Most staff we spoke with told us they enjoyed working in the home and morale was good.
Staffing Levels
5/10
!
The registered manager told us they had several vacancies and were using agency staff, particularly at night, to provide cover.
Training & Dev
6/10
✓
We looked at the training matrix which showed the overall compliance with training was 93.6% with most training therefore being up-to-date.
Management
6/10
✓
People, relatives and most staff were complementary about the leadership of Crossley House.
Programmes
6/10
✓
A range of activities was on offer for people if they chose to take part. These were tailored to people's interests, including one to one activities where people preferred these.
Points to consider
Some falls and accidents were not recorded properly, so analysis of risks could be incomplete.
some incidents had not been recorded to allow effective analysis and risk mitigation of people's falls risks.
Vacancies mean agency staff cover shifts, especially at night.
they had several vacancies and were using agency staff, particularly at night, to provide cover.
One medicine was omitted by mistake during the inspection.
we found an instance where a weekly medicine important to a person's health had been omitted in error.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: June 2018
Good
Safe
!
Requires improvement
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews