Working at Crossbrook Court
65 Crossbrook Street, Cheshunt, EN8 8LU
Operated by Liaise (London) Limited
15 bedsResidential homes
Workplace Score
6.1/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.1/10
Key Finding
"Stable permanent staffing and improved training, but no registered manager and limited in-house activities hold it back."
Safety & Risk
8/10
✓
Staff had training on how to recognise and report abuse... Incidents were recorded electronically for senior managers to access and review remotely... People's medicines were managed safely.
Staff Culture
6/10
✓
Staff were valued and supported to develop their strengths and skills... Staff told us they had support in supervisions, staff meetings, handovers where they could raise any issues and seek management advice.
Staffing Levels
7/10
✓
The provider made significant improvements and they had recruited a full permanent staff group. Some new staff members were still being inducted into the service, however the continuity of having permanent staff was appreciated by people and their relatives.
Training & Dev
7/10
✓
The provider started a training programme for staff to learn how to communicate with people who had individual ways of communicating, such as using body language, sounds, Makaton... Staff told us there were significant improvements in the training programme since our previous inspection.
Management
3/10
✕
The service had an interim manager in post who was not registered with the Care Quality Commission for this location. The provider had no registered manager in place since 06 May 2022.
Programmes
5/10
!
There was a significant improvement in people going out and about in the community, going shopping, to cinemas, visiting the seaside... However, there were further improvements needed to in house engagement opportunities.
Points to consider
No permanent registered manager in post, just an interim one which makes leadership feel unstable.
The service had an interim manager in post who was not registered with the Care Quality Commission for this location. The provider had no registered manager in place since 06 May 2022.
Activities mostly community outings but lacking enough in-house options to keep the role varied.
further improvements were needed to ensure people had enough engagement opportunities when they were not going out... further improvements needed to in house engagement opportunities.
Personalised care not fully embedded yet as new staff still getting to know residents well.
Staff were knowledgeable about people, however they were still getting to know people's likes, dislikes, and preferences... Personalised care and support was not yet embedded in all aspects of the service.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: May 2023
Requires improvement
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
!
Requires improvement
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews