Working at Cross Way House Care Home

People were safeguarded from abuse and neglect by staff who had received training and understood what actions to take to protect people. People received their medicines safely... All the MAR charts we looked at were accurate, complete and up to date.

Staff rotas showed planned staffing levels were being achieved. Short term absences were covered by overtime or agency staff.

Staff received the providers mandatory training relevant to their roles... Staff had additional training around people's specific conditions if needed... Staff received regular one-to-one sessions of supervision.

The activities co-ordinator told us the arranged group events such as arts and craft, leg and chair exercises, a gardening club as one to one sessions with people. They said they take people out most days and children from a local nursery visited once a week.