Working at Cross Street Residential Care Home
26 Cross Street, Hampton, TW12 1RT
Operated by Support for Living Limited
4 bedsResidential homes
Workplace Score
6.7/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.7/10
Key Finding
"Good management, specialist training and positive culture stand out, although bank staff use and no activities coordinator are drawbacks."
Safety & Risk
7/10
✓
Accidents and incidents and safeguarding concerns were reported, investigated and recorded. Medicine was safely administered.
Staff Culture
7/10
✓
The home's culture was open, positive, inclusive and empowering.
Staffing Levels
6/10
✓
The home's staff rota demonstrated that there were sufficient numbers to provide care flexibly to meet people's needs.
Training & Dev
7/10
✓
There was specialist training specific to the home and people's individual needs, with detailed guidance and plans. The specialist training included diabetes, autism and choking and resuscitation.
Management
7/10
✓
Relatives said the registered manager was good and the home very well-run.
Programmes
6/10
✓
People's activities took place individually and as a group, at home and in the community. They included, wheel-chair ice skating, companion cycling, Richmond Music Trust for music therapy, hydro pool, drama club, Gateway club, and Burview Sensory Centre.
Points to consider
Staff numbers are enough but they use bank staff, so the team is not fully permanent.
staff understand [person], including bank staff as they [staff] have all been there a long time.
Varied outings and clubs keep things interesting but no dedicated activities coordinator or special therapy programmes.
People's activities took place individually and as a group, at home and in the community. They included, wheel-chair ice skating, companion cycling, Richmond Music Trust for music therapy, hydro pool, drama club, Gateway club, and Burview Sensory Centre.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: July 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews