Working at Cross Lane House
Cross Lane Cottage, Wadhurst, TN5 7HQ
Operated by Cross Lane Care Ltd
18 bedsResidential homes
Workplace Score
6.5/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.5/10
Key Finding
"Supportive culture and approachable manager who works alongside staff, although staffing gets busy sometimes and training remains basic."
Safety & Risk
7/10
✓
2021: Assured on PPE use, outbreak management, infection control; 2019: Staff trained in safeguarding, risks managed, incidents monitored.
Staff Culture
7/10
✓
Per 2019 comprehensive inspection: 'Staff described a supportive atmosphere where they were able to reflect on practice and learn from mistakes.'
Staffing Levels
6/10
✓
Per 2019 comprehensive inspection: 'There were enough suitable staff... It can be busy sometimes but it's rarely a problem.'
Training & Dev
6/10
✓
Per 2019 comprehensive inspection: 'Staff had received the training and support they needed... including dementia awareness.'
Management
7/10
✓
Per 2019 comprehensive inspection: 'The manager is easy to talk to and works along side us.'
Programmes
6/10
✓
Per 2019 comprehensive inspection: Activities co-ordinator; people enjoyed crafts, events, barbeque, outings.
Points to consider
Staff numbers are adequate but get busy sometimes with team covering extra shifts.
Per 2019: 'It's a small home and there's enough staff. It can be busy sometimes but it's rarely a problem.'
Only standard training like dementia awareness and induction, no specialist courses or funded qualifications.
Per 2019: 'Staff told us that they had opportunities for training that was relevant... including dementia awareness.'
Varied basic activities like crafts, events and outings, but no specialist or innovative programmes.
Per 2019: 'We have a lot of events, there is a summer barbeque planned... I love the craft sessions.'
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: September 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews