Working at Cross Heath Grove
2 Cross Heath Grove, Leeds, LS11 8UQ
Operated by Aspire Community Benefit Society Limited
5 bedsResidential homes
Workplace Score
6.7/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.7/10
Key Finding
"Approachable management and positive culture, but night staffing relies on agency and training is standard."
Safety & Risk
7/10
✓
Medicines were managed safely... Staff had received competency assessments and medicine training... Risk assessments had been completed and were regularly reviewed.
Staff Culture
7/10
✓
The service had a positive culture that was person-centred, open and inclusive. Staff told us they felt supported by the manager, and they were comfortable raising any concerns.
Staffing Levels
6/10
✓
Staff told us staffing levels were sufficient. One staff member commented, 'The levels [of staff] are ok... We sometimes struggle with night staff as we only have two permanent staff and sometimes need to use agency staff.'
Training & Dev
6/10
✓
Staff had received the relevant training to carry out their roles. Refresher training was made mandatory... We saw evidence staff members had received supervisions to support their development.
Management
8/10
✓
One staff member said, 'The management are great. I get on well with them and they are approachable. The registered manager comes here a lot and we have their contact details.'
Programmes
6/10
✓
Staff supported people to day services and activities of their choice. For example, going shopping in Leeds city centre or out to local pubs for dinner... 'I choose what meals I'm having... staff are helping me to make.'
Points to consider
Staffing levels are sufficient but they sometimes rely on agency staff for night shifts.
We sometimes struggle with night staff as we only have two permanent staff and sometimes need to use agency staff.
Only standard training and refreshers with supervisions, no specialist courses or funded qualifications.
Staff had received the relevant training... Refresher training was made mandatory... supervisions to support their development.
Activities provide variety like outings and cooking but no dedicated coordinator or specialist programmes.
Staff supported people to day services and activities of their choice. For example, going shopping... out to local pubs... helping me to make.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: January 2020
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
Staff Reviews
Direct feedback from current and former employees
No one has reviewed yet. Be the first.
Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews