Working at Crosby Close
1-2 Crosby Close, St Albans, AL4 0AT
Operated by MacIntyre Care
12 bedsNursing homes
Workplace Score
6.5/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.5/10
Key Finding
"Staff feel supported by lovely managers with good training, but basic activities lack a dedicated coordinator."
Safety & Risk
7/10
✓
2020 IPC inspection: Assured on preventing infections, PPE use, testing, outbreak management. Per 2019: 'People were safe... trained to recognise abuse... risks assessed and reviewed regularly... medicines administered safely.'
Staff Culture
7/10
✓
Per 2019 comprehensive inspection: 'Staff told us they liked working at the service and felt that they were well supported by the provider. One staff member said, "I really enjoy working here... We've got lovely managers." Regular staff meetings.'
Staffing Levels
6/10
✓
Per 2019 comprehensive inspection: 'There were enough staff to keep people safe and to meet their care and nursing needs. Relatives told us that there were always consistently enough staff to meet people's needs.'
Training & Dev
7/10
✓
Per 2019 comprehensive inspection: 'Staff received appropriate training and support... Nursing staff had access to clinical updates... One nurse told us, "We all have a clinical supervisor and we can go on any course we request." Supervisions and appraisals were carried out.'
Management
7/10
✓
Per 2019 comprehensive inspection: 'The registered manager was respected by the staff and promoted an open and transparent culture. Staff told us they liked working at the service and felt that they were well supported... "We've got lovely managers."'
Programmes
4/10
!
Per 2019 comprehensive inspection: 'People had opportunities to take part in a range of activities. People were supported... to access the community... attending a day service... take a walk out with staff support. One relative told us, "[Name] enjoys going out. Staff take them out a lot."'
Points to consider
No activities coordinator or structured creative programmes, just basic outings and community access, so the role is mostly routine personal care.
People had opportunities to take part in a range of activities. People were supported, where required, to access the community to participate in activities... day service... walk out with staff support. Per 2019 comprehensive inspection
Staffing is adequate and consistent but no details on retention, agency use or staff saying workloads are light.
There were enough staff to keep people safe... Relatives told us that there were always consistently enough staff to meet people's needs. Per 2019 comprehensive inspection
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: May 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews