Working at Cromwell House (West Bromwich)
128 Wood Lane, West Bromwich, B70 9PX
Operated by Camino Healthcare Limited
17 bedsNursing homes
Workplace Score
4.4/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 4.4/10
Key Finding
"Staff feel supported with enough staff and relevant training, but no registered manager and medicines management issues hold it back."
Safety & Risk
4/10
!
Medicine management required improvement. For example, one person's medicine records had conflicting times in regard to when a medicine needed to be administered.
Staff Culture
6/10
✓
Staff told us they could approach the manager at any point to discuss concerns. A staff member said, 'The manager is very honest and understanding … her door is always open'.
Staffing Levels
5/10
!
People and staff told us there were enough staff on shift. One person said, 'Yes [there are enough staff] when I need support I get it instantly.'
Training & Dev
5/10
!
Staff told us they had access to training that was relevant to their role. This ensured they had the relevant knowledge and skills to meet the needs of the people they supported.
Management
2/10
✕
The service had a manager who had applied to be registered with the Care Quality Commission, the registration process had not yet been completed.
Programmes
3/10
✕
Per 2019 comprehensive inspection: People spoke positively about activities like travelling on the bus with key worker, crafts, drawing, watching TV, music, and visiting a local museum.
Points to consider
No permanent manager yet, as the current one has not completed registration.
The service had a manager who had applied to be registered with the Care Quality Commission, the registration process had not yet been completed.
Medication records had errors like wrong times and missing instructions for creams and rescue meds.
Medicine management required improvement. For example, one person's medicine records had conflicting times... Where people used prescribed creams, there were not always body maps... no guidance in place for staff to follow if the person became unwell.
No activities coordinator or special programmes, just basic stuff like bus trips and crafts.
Per 2019 comprehensive inspection: People spoke positively about the quality of activities available at the home... travelling on the bus... crafts and drawing... visiting a local museum.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: February 2021
Requires improvement
Safe
!
Requires improvement
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews