Working at Cromwell House Care Home

Staff had completed safeguarding training... confident to raise concerns... Lessons learnt were appropriately shared with staff... Medicines were managed safely by appropriately trained staff... good infection prevention control practice was observed.

The registered manager had successfully recruited staff to the vacant care and nursing positions. This meant people were supported by staff who knew them and their needs well. Staff told us they were more confident having an established staff team in place.

The registered manager was organised, experienced and transparent. We received a lot of positive feedback of their management style which told us they were inclusive, supportive, and demonstrated a value-based work ethic.

The activities staff organised and supported specific activities... interactive experience of chicken eggs hatching, and people were involved in growing fruit and vegetables in the gardens... specialist equipment had been obtained to assist people... to access the community.