Last updated: 9 February 2026
"Excellent training and positive culture with supportive management and stable staffing, but limited activities due to vacancies and oversight issues when the manager is away."
Staff had completed safeguarding training... confident to raise concerns... Lessons learnt were appropriately shared with staff... Medicines were managed safely by appropriately trained staff... good infection prevention control practice was observed.
A positive, open, and inclusive culture was now evident at the location. Staff told us they worked in a positive environment, felt supported and told us of the improvements which had taken place. We found staff morale had increased.
The registered manager had successfully recruited staff to the vacant care and nursing positions. This meant people were supported by staff who knew them and their needs well. Staff told us they were more confident having an established staff team in place.
Staff had undertaken specific training to meet the needs of people, this included end of life care, and specific training to help staff understand the experience of people living with dementia. Staff were supported to gain nationally recognised qualifications in care.
The registered manager was organised, experienced and transparent. We received a lot of positive feedback of their management style which told us they were inclusive, supportive, and demonstrated a value-based work ethic.
The activities staff organised and supported specific activities... interactive experience of chicken eggs hatching, and people were involved in growing fruit and vegetables in the gardens... specialist equipment had been obtained to assist people... to access the community.
Activities are limited because the two activities staff can't provide enough for everyone due to vacancies in their team.
due to staff vacancies within the activities team, it was not possible for the 2 activities staff to provide social opportunities and engagement for all people within the care home.
Support and guidance for staff drops when the manager is away on leave.
Oversight and processes within the care home should be reviewed... the provider should ensure appropriate oversight and guidance is available to staff in the absence of the registered manager.
One case of unexplained bruising on a person was not reported to safeguarding right away because the manager was on leave.
we identified 1 person had experienced unexplained bruising and skin injury, which had not been reported to the local authority safeguarding team. The registered manager had been on leave, and reporting then took place retrospectively.
AI Generated
Last inspected: December 2023
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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