Last updated: 10 February 2026
"Staff feel valued and supported with strong safety and safeguarding, but management quality checks miss some gaps and new staff need extra training."
Safeguarding and whistleblowing procedures were in place; staff knew how to protect people from abuse and lessons were learnt when things went wrong. Safe medication management procedures were embedded.
Staff told us they felt valued and thoroughly supported in their roles. Comments included; 'I feel very supported here' and 'I enjoy working here, the registered manager has been really supportive'.
Staffing levels were routinely monitored, and safe recruitment procedures were in place. People told us there was enough staff to provide the support they needed.
Training compliance was monitored by the registered manager; the registered manager acknowledged that newly recruited staff needed to complete additional training courses that were available to them.
Roles, responsibilities and regulatory requirements were understood. However, not all quality assurance measures were identifying some of the gaps that were identified during the inspection.
Two activities co-ordinators were responsible for arranging different activities; they arranged external entertainers, choir, raffles/prizes, themed dress up days... 'make a wish' campaign.
Management oversight has gaps, like quality checks missing some issues with records.
not all quality assurance measures were identifying some of the gaps that were identified during the inspection.
Some new staff still need to finish extra training courses.
the registered manager acknowledged that newly recruited staff needed to complete additional training courses that were available to them.
AI Generated
Last inspected: January 2022
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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