Working at Cromwell Avenue
9 Cromwell Avenue, Cheshunt, EN7 5DJ
Operated by ROCCS Residential Community Care Services Limited
5 bedsResidential homes
Workplace Score
7.2/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 7.2/10
Key Finding
"Staff feel valued with supportive management and a positive culture, but uncertain staff retention and basic activities without specialist programmes hold it back."
Safety & Risk
8/10
✓
Staff demonstrated a good level of understanding of safeguarding... Medicines were managed safely... effective systems in place to ensure lessons were learned
Staff Culture
8/10
✓
Staff told us they really enjoyed working in the home and spoke positively about the culture and management of the service. Staff told us that they were encouraged to openly discuss any issues
Staffing Levels
6/10
✓
The service ensured there were sufficient numbers of suitable staff to meet people's needs and support them to stay safe
Training & Dev
7/10
✓
Staff were supported and encouraged to complete a variety of training including safeguarding... epilepsy, autism and behaviour that may challenge
Management
8/10
✓
Staff spoke positively about the culture and management... 'She is the best manager I have ever had, she always helps you', 'she is so patient, understanding and giving'
Programmes
6/10
✓
Individual activity programmes were detailed on a weekly activity timetable. Activities included bowling, basketball and attending football matches... drama group
Points to consider
Staff numbers are enough to meet needs but no info on staff staying long-term or using agency workers
Staffing levels were sufficient to meet people's needs
Varied outings like bowling, sports and drama groups but no specialist programmes or tech beyond basics
Activities included bowling, basketball and attending football matches. On the day of the inspection people had attended a drama group
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: February 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews