Working at Croham Place

The provider had a proactive and positive culture of safety, based on openness and honesty. Staff listened to concerns about safety and investigated and reported safety incidents. Lessons were learnt to continually identify and embed good practice.

Staff felt supported to give feedback and were treated equally, free from bullying or harassment. There was a warm and friendly culture within the service with a clear drive to provide high quality care.

We saw there were sufficient numbers of staff on duty for each shift to meet people’s needs when we visited the home.

Staff told us they received training in core areas such as first aid, infection control, the Mental Capacity Act, safeguarding, food hygiene and equality and diversity. Training programmes also included training on working with people who had dementia, people whose behaviours resulted from anxiety and distress, tissue viability and pressure sores and the administration of medicines.

Leaders were visible, knowledgeable and supportive, helping staff develop in their roles. Staff felt supported to give feedback and were treated equally, free from bullying or harassment.

The provider had an activities staff member who was employed to plan and provide people with meaningful activities to ensure their hobbies and interests were maintained.