Working at Croftwood
Whitchurch Way, Runcorn, WA7 5YP
Operated by Croftwood Care UK Limited
47 bedsResidential homes
Workplace Score
5.8/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 5.8/10
Key Finding
"Staff feel supported by approachable management and enjoy a happy culture, but short-staffing around mealtimes and basic activities hold it back."
Safety & Risk
6/10
✓
2021 IPC inspection: Assured provider using PPE effectively, accessing testing, up to date policy; per 2019 minor improvements needed in medicines temperature monitoring.
Staff Culture
7/10
✓
Per 2019 comprehensive inspection: Staff told us they were happy working at the home, 'it's quite homely... relaxed... everyone gets on well'; staff felt well supported.
Staffing Levels
5/10
!
Per 2019 comprehensive inspection: Most people felt there were enough staff but some short-staffing around mealtimes; rotas not met on seven occasions in three weeks.
Training & Dev
6/10
✓
Per 2019 comprehensive inspection: Staff received an effective induction and appropriate training updated regularly, including dementia care, end of life care and equality.
Management
6/10
✓
Per 2019 comprehensive inspection: People and relatives found the registered manager approachable and helpful; staff felt well supported by the registered manager.
Programmes
4/10
!
Per 2019 comprehensive inspection: People happy with basic activities like bingo, dominoes, knitting, music and monthly community outings.
Points to consider
Not enough staff at times around mealtimes, with planned levels missed on several shifts and agency used for cover.
The staffing rotas for three weeks, including the week of our inspection, showed that the staffing levels set by the service had not been met on seven occasions.
Only basic activities like bingo, knitting, music and a monthly outing, no coordinator or varied programme to make shifts more interesting.
I take part in bingo and dominoes. I try to join in when I can. There are not activities on every day. Once a month we are taken to a community centre by taxi for sandwiches and bingo.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: March 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews