Last updated: 10 February 2026
"Staff feel well supported by approachable management and thorough training, but staff retention and activities programme need improvement."
There were appropriate systems in place to safeguarding people from the risk of abuse. Medicines were managed safely. Medicines audits were completed monthly. Per 2020 comprehensive inspection.
Staff told us they were well supported. One staff member told us, 'I have no concerns I think we work very hard and are committed.' Per 2020 comprehensive inspection.
Staffing numbers were sufficient to meet people's needs. These were based on people's dependency and were regularly reviewed and updated. Per 2020 comprehensive inspection.
The service provided a thorough induction programme and a wide range of on-going training. The service sourced supplementary training, including training around behaviours that challenge. Per 2020 comprehensive inspection.
People felt the registered manager was approachable. Staff told us they were well supported. Comments included, 'The manager sees us every day and is always available by phone.' Per 2020 comprehensive inspection.
People were encouraged to take part in activities by staff. A new activities coordinator had been employed, but had not yet commenced their role. Per 2020 comprehensive inspection.
Staff numbers meet needs but no mention of low agency use or staff retention.
Staffing numbers were sufficient to meet people's needs. These were based on people's dependency and were regularly reviewed and updated. Per 2020 comprehensive inspection.
Activities like trips and music run by an administrator, new coordinator not started yet.
A new activities coordinator had been employed, but had not yet commenced their role. One person told us, 'There's an administrator, [who] does activities. She's good... we do trips.' Per 2020 comprehensive inspection.
AI Generated
Last inspected: February 2020
Management Quality
Well-led: Good
Direct feedback from current and former employees

Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsApp