Working at Croftfield Residential Care Home
Cotehill, Carlisle, CA4 9TB
Operated by Mrs Velda Reilly
22 bedsResidential homes
Workplace Score
7.1/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 7.1/10
Key Finding
"Strong leadership from an approachable manager and a family-like team culture, although training lacks specialist courses and activities need a dedicated coordinator."
Safety & Risk
7/10
✓
People received safe care. The provider had systems to protect people from the risk of abuse. Staff assessed and managed risks... Staff managed people’s medicines safely... The manager promoted an open... culture in relation to accidents, incidents...
Staff Culture
8/10
✓
The manager/provider had created a culture that was open, inclusive... Staff told us... 'We work as one big family team. We all pull together.'
Staffing Levels
7/10
✓
The service was well staffed. People told us there were always enough staff on duty... The provider made sure extra staff were available at busy times of the day or when people needed extra support.
Training & Dev
6/10
✓
Staff were competent, knowledgeable and had completed training which gave them the skills they needed... Staff were well supported... through... regular supervision and annual appraisals of their performance.
Management
8/10
✓
The service was being well-led by an established manager, who was also the owner/provider, and people felt she was very approachable and caring. Staff told us they had full confidence in the manager/provider... her 'Door is always open.'
Programmes
6/10
✓
An excellent range of activities... Staff supported people with individual and group activities such as visiting entertainers, arts and crafts and trips out to local attractions.
Points to consider
Staff get standard training and regular check-ins but no specialist courses or funded qualifications for career growth.
Staff were competent, knowledgeable and had completed training which gave them the skills they needed to carry out their role effectively.
Activities are regular with arts, crafts, entertainers and trips but no named specialist programmes or coordinator to enrich the role.
Staff supported people with individual and group activities such as visiting entertainers, arts and crafts and trips out to local attractions.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: January 2020
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews