Last updated: 10 February 2026
"Strong leadership from an approachable manager and a family-like team culture, although training lacks specialist courses and activities need a dedicated coordinator."
People received safe care. The provider had systems to protect people from the risk of abuse. Staff assessed and managed risks... Staff managed people’s medicines safely... The manager promoted an open... culture in relation to accidents, incidents...
The manager/provider had created a culture that was open, inclusive... Staff told us... 'We work as one big family team. We all pull together.'
The service was well staffed. People told us there were always enough staff on duty... The provider made sure extra staff were available at busy times of the day or when people needed extra support.
Staff were competent, knowledgeable and had completed training which gave them the skills they needed... Staff were well supported... through... regular supervision and annual appraisals of their performance.
The service was being well-led by an established manager, who was also the owner/provider, and people felt she was very approachable and caring. Staff told us they had full confidence in the manager/provider... her 'Door is always open.'
An excellent range of activities... Staff supported people with individual and group activities such as visiting entertainers, arts and crafts and trips out to local attractions.
Staff get standard training and regular check-ins but no specialist courses or funded qualifications for career growth.
Staff were competent, knowledgeable and had completed training which gave them the skills they needed to carry out their role effectively.
Activities are regular with arts, crafts, entertainers and trips but no named specialist programmes or coordinator to enrich the role.
Staff supported people with individual and group activities such as visiting entertainers, arts and crafts and trips out to local attractions.
AI Generated
Last inspected: January 2020
Management Quality
Well-led: Good
Direct feedback from current and former employees

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