Last updated: 9 February 2026
"Approachable management and positive culture where staff feel supported, but staffing shortages with agency use and mixed activities engagement hold it back."
Risks identified, assessed and mitigated; staff understood safeguarding and reported concerns; medicines administered safely with audits and learning from incidents.
Staff member said, 'I have the best team of people around me. I love it.' The culture of the home was positive; staff felt supported by managers and provider.
People and relatives gave mixed views on staffing; some noted shortages and agency use, but dependency tool ensured needs met and most staff said enough to support people.
Staff training current and up to date with competencies assessed including specialist areas like oral health and medicines; regular supervision every six weeks and appraisals.
Staff described the registered manager as approachable and fair. '[Registered manager's] door is always open.' People, relatives and staff spoke positively about the management team.
Two activities coordinators provide weekly schedule, adapted games, one-to-one sessions and sensory room, but varied feedback with some minimal engagement observed.
Staffing is adequate but sometimes short with agency staff and vacancies meaning waits for help.
Sometimes they seem short of staff, so residents have to wait a bit longer for support. Sometimes you see agency staff.
Activities programme has coordinators and variety but some residents not interested and engagement is mixed.
People gave varied feedback about the activities available... minimal engagement and participation from people.
AI Generated
Last inspected: September 2022
Management Quality
Well-led: Good
Direct feedback from current and former employees

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