Working at Croft Manor Residential Home
28 Osborn Road, Fareham, PO16 7DS
Operated by CC Croft Manor Ltd
28 bedsResidential homes
Workplace Score
5.4/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 5.4/10
Key Finding
"Staff complete thorough training and feel valued in a happy atmosphere, but no registered manager and basic activities hold it back."
Safety & Risk
6/10
✓
Risk assessments were mostly in place... However, we identified that risks associated with people's skin integrity had not always been effectively assessed.
Staff Culture
6/10
✓
Staff morale was high and the atmosphere was happy and inclusive. All staff told us they were well supported, felt valued and enjoyed their work.
Staffing Levels
5/10
!
There were enough staff available to keep people safe and meet their needs... Gaps in the duty rota were filled by agency staff, most of whom regularly worked at the home.
Training & Dev
7/10
✓
Staff completed a comprehensive range of training to meet people's needs, which was refreshed and updated regularly... received one to one supervision meetings and yearly appraisals.
Management
4/10
!
The service did not have a manager registered with the CQC. A manager had been appointed in November 2019 and was in the process of registering with the CQC; records did not always detail how and when these improvements would be made.
Programmes
4/10
!
People and relatives were positive about the activities that an external company provided. These included music, arts and crafts and quizzes... recruited an activities co-ordinator.
Points to consider
No permanent registered manager in place, and plans to fix issues like risks and care plans are not tracked properly.
The service did not have a manager registered with the CQC... records did not always detail how and when these improvements would be made.
Only basic activities like music, arts and crafts, and quizzes from an outside company so days are mostly routine care.
activities that an external company provided. These included music, arts and crafts and quizzes.
Staffing is adequate but gaps in shifts are filled by agency workers.
Gaps in the duty rota were filled by agency staff, most of whom regularly worked at the home.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: May 2020
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
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