Working at Croft House
138 Leicester Road, Thurcaston, LE7 7JJ
Operated by Voyage 1 Limited
5 bedsResidential homes
Workplace Score
5.4/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 5.4/10
Key Finding
"Staff feel supported with good training and approachable management, but missing care plans and risk assessments for safety hold it back."
Safety & Risk
4/10
!
People did not have care plans and risk assessments in place to advise staff about how to safely support people to isolate or socially distance when it was safe and practical to do so.
Staff Culture
6/10
✓
Per 2018 comprehensive inspection: Staff member said 'I feel supported and we support each other. I can always talk to [registered manager] or [deputy manager].'
Staffing Levels
5/10
!
Per 2018 comprehensive inspection: Staff told us there were enough staff unless there was sickness and then cover had to be found.
Training & Dev
6/10
✓
Per 2018 comprehensive inspection: Staff had access to training which was relevant to their role and also to updates of this to ensure they were working in line with current guidance and standards.
Management
6/10
✓
Per 2018 comprehensive inspection: The registered manager was approachable and people felt confident that any issues or concerns raised would be addressed and appropriate action taken.
Programmes
5/10
!
Per 2018 comprehensive inspection: People were supported to take part in activities which they wanted to do, and encouraged to participate in events within the local community such as local events, sports groups and discos.
Points to consider
Staff are missing risk plans and care plans for isolating people safely during outbreaks, and mental capacity checks are not always done for key decisions.
People did not have care plans and risk assessments in place to advise staff about how to safely support people to isolate or socially distance when it was safe and practical to do so. Mental capacity assessments were not always in place to support decisions made in people's best interest.
Staffing is usually adequate but sickness means short cover and agency staff are used at times.
Per 2018 inspection: Staff told us there were enough staff unless there was sickness and then cover had to be found. They explained agency staff were used however these had worked at the service before and got to know people wherever possible for consistency.
No activities coordinator or specialist programmes, so the role has some community outings but mostly routine care.
Per 2018 inspection: People were supported to take part in activities which they wanted to do, and encouraged to participate in events within the local community.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: April 2018
Good
Safe
!
Requires improvement
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews