Working at Croft House Rest Home
26 Kirkham Road, Preston, PR4 1HT
Operated by Mr. Sandeep Phull
22 bedsResidential homes
Workplace Score
1.9/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 1.9/10
Key Finding
"Staff culture is a relative strength, but inadequate staffing, patchy training and no activities staff hold it back."
Safety & Risk
1/10
✕
The service was in breach of legal regulation in relation to safe care and treatment, safeguarding and staffing.
Staff Culture
4/10
!
Staff were not always confident their voices would be heard. A staff member told us, “What I like least [about working at Croft House Rest Home] is I can’t have a voice.”
Staffing Levels
1/10
✕
Staffing levels were not always adequate to ensure people received consistently safe, good quality care. Rotas evidenced extended periods of time when only 2 staff members were on duty, yet several people required 2 staff for assistance with personal care or moving and handling.
Training & Dev
1/10
✕
The provider’s training matrix evidenced multiple gaps, and a staff member told us, “There hasn’t been a lot of training, I’m not going to lie.”
Management
2/10
✕
The registered manager was unaware of some of the concerns we raised during our inspection, and the associated risks.
Programmes
1/10
✕
There were no dedicated activities staff employed at the time of our inspection, and staff did not have the capacity to lead regular activities alongside their caring responsibilities.
Points to consider
not enough staff on shifts, sometimes only two when people need two to help them move, so no one free to watch communal areas.
Rotas evidenced extended periods of time when only 2 staff members were on duty, yet several people required 2 staff for assistance with personal care or moving and handling.
staff training is patchy with big gaps in key areas like dementia care and safety.
The provider’s training matrix evidenced multiple gaps, and a staff member told us, “There hasn’t been a lot of training, I’m not going to lie.”
no activities coordinator or regular events, so days are just basic care tasks with bored residents.
There were no dedicated activities staff employed at the time of our inspection, and staff did not have the capacity to lead regular activities alongside their caring responsibilities.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: June 2025
Requires improvement
Safe
✕
Inadequate
Effective
!
Requires improvement
Caring
!
Requires improvement
Responsive
!
Requires improvement
Management Quality
Well-led: Requires improvement
Staff Reviews
Direct feedback from current and former employees
No one has reviewed yet. Be the first.
Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews