Last updated: 10 February 2026
"Approachable leaders and positive teamwork with safe staffing, but activities not always inclusive and gaps in medicines safety hold it back."
Medication was administered safely but some improvements were needed... gaps in protocols and governance... Temperature monitoring for medicines storage was, at time, out of range.
Staff spoke positively about working at the service, describing good teamwork and approachable leadership.
Staffing levels were safe, and staff were safely recruited... Staff members told us consistently there were enough staff and they were not needing to rush.
Training was largely up to date, and staff spoke positively about supervision and support.
Leaders were visible and approachable, and staff and visiting professionals spoke positively about the new registered manager’s proactive style.
Activities were available and engaging. However, while some people enjoyed them, others felt they were not always inclusive or age appropriate.
Activities are basic and not always suitable for everyone, so the job is mostly routine personal care.
while some people enjoyed them, others felt they were not always inclusive or age appropriate.
Gaps in medicine procedures and storage temperatures not always checked properly.
gaps in protocols and governance... Temperature monitoring for medicines storage was, at time, out of range.
Only standard training that's up to date, no specialist courses or funded qualifications.
Training was largely up to date
AI Generated
Last inspected: February 2020
Management Quality
Well-led: Outstanding
Direct feedback from current and former employees

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