Working at Croft House
Bridge Street, Williton, TA4 4NR
Operated by Somerset Care Limited
67 bedsResidential homes
Workplace Score
5.7/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 5.7/10
Key Finding
"Staff feel well supported by a great manager and enjoy excellent teamwork, but dementia training is ineffective and activities are limited."
Safety & Risk
6/10
✓
People felt safe... medicines safely from trained staff... risks minimised with assessments; but high number of incidents between people and staff not always proactive in engaging to prevent confusion.
Staff Culture
7/10
✓
Staff worked together, and all said there was excellent teamwork. 'Teamwork here is brilliant.' 'At the moment the morale among staff is really good. Everyone works together really well.'
Staffing Levels
5/10
!
There were sufficient staff to support people, but staff were not always deployed effectively... Agency staff were used... One member of staff said they felt there was never enough time to sit and talk with people.
Training & Dev
4/10
!
Staff had received training in [dementia] but feedback from staff was that this had not always supported them to provide good dementia care. 'I've done dementia training, but it was online so not brilliant.' We recommend practical training.
Management
7/10
✓
Staff felt well supported and described the registered manager as being, 'Like a breath of fresh air.' The registered manager and management team were very committed to providing good quality care and were open and responsive.
Programmes
4/10
!
Per 2018 comprehensive inspection: Number of activities workers employed... singer... outings to circus, beach; but very limited activities observed on first day and mixed feedback from people.
Points to consider
Dementia training is mostly online and staff say it does not help them provide good care, so they need better practical sessions.
'I've done dementia training, but it was online so not brilliant.' We recommend that the provider ensures that all staff have opportunities for practical training in good dementia care.
Staff numbers are adequate but not always in the right place, leaving people waiting anxiously and some staff feeling too rushed to chat.
When the 2 staff were supporting people with personal care this left no staff visible... One member of staff said they felt there was never enough time to sit and talk with people to offer reassurance.
No activities coordinator or regular creative programmes mentioned in recent report, so the job is mostly routine personal care.
Our observations showed that staff were not proactive in engaging with people... some people experiencing confusion and disorientation... One person appeared very upset and told us, 'I don't know what I should be doing.'
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: March 2023
Good
Safe
✓
Good
Effective
!
Requires improvement
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews