Working at Croft Cottage

Risks to people were identified and managed... Systems were in place to safeguard them. The records showed some gaps in the frequency of the health and safety checks.

Staff commented 'The registered manager and deputy manager work well together. They sort issues out in a respectful way and have created a good team with a friendly atmosphere who help each other'.

A training matrix was in place which showed staff had access to training considered mandatory by the provider such as training in health and safety, fire safety, first aid, epilepsy awareness and Non-Abusive Psychological and Physical Intervention training (NAPPI).

People and staff were happy with the way the service was managed. They told us the management team were accessible, approachable, flexible and responsive.

People had individual person-centred weekly activity programmes in place. This included a mix of in house, community activities and activities which were facilitated by the activity team based at the Epilepsy Society.