Last updated: 10 February 2026
"Staff feel well supported with tailored Namaste activities, but poor management oversight, low staffing, and medication safety risks hold it back."
We found several safeguarding concerns related to medicines administration errors. For example, two people had missed their pain medication which was a controlled drug.
All staff we spoke to told us they felt well supported, sufficiently trained and could seek support from management if they required it.
At times we observed no staff presence in communal areas and this impacted people receiving support in a timely way.
Staff had been trained on how to help people move safely; however, we observed unsafe practise from staff and were not assured that staff are skilled despite training provided.
We found widespread shortfalls in the way the service was managed, in particular a lack of management oversight.
The service provides Namaste care specifically tailored to people living with advanced dementia, namaste sessions are run by care staff who are trained and not by the activity staff at the service.
Staffing levels too low with no staff in communal areas so care is delayed and people have to wait for help.
At times we observed no staff presence in communal areas and this impacted people receiving support in a timely way.
Management oversight poor so problems like unsafe practices and record gaps are not spotted or fixed.
We found widespread shortfalls in the way the service was managed, in particular a lack of management oversight.
Safety risks high from medication errors like missed pain meds and unsafe moving and handling.
We found several safeguarding concerns related to medicines administration errors. For example, two people had missed their pain medication which was a controlled drug.
AI Generated
Last inspected: November 2025
Management Quality
Well-led: Inadequate
Direct feedback from current and former employees

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