Last updated: 10 February 2026
"Staff feel respected, supported and valued with strong safety practices, but staff turnover and routine activities hold it back."
Staff had training on how to recognise and report abuse... Risks to the person and to staff were assessed... Staff followed effective processes... to administer, record and store medicines safely.
Staff told us they felt respected, supported and valued. Staff spoke openly... The provider's recent staff survey results showed staff liked working for the provider, there was good teamwork.
The service had enough staff for the two-to-one support for the person needed. Their relative said, 'staff seem to come and go and this does affect her'.
There was ongoing training and supervision for staff to make sure practice always followed best practice guidelines.
The registered manager was visible in the service, approachable and took a genuine interest in the person and what staff, family and other professionals had to say. They also worked 'on shift' to support the person.
The person enjoyed regular planned activities and interests outside of the home.
Enough staff to cover the two-to-one care, but staff come and go often which affects the person.
although there are often changes as staff seem to come and go and this does affect her.
Regular planned activities and outings outside, but nothing special or creative to make the job more varied.
The person enjoyed regular planned activities and interests outside of the home.
Ongoing training and supervision available, but no specialist courses or funded qualifications mentioned.
There was ongoing training and supervision for staff to make sure practice always followed best practice guidelines.
AI Generated
Last inspected: May 2023
Management Quality
Well-led: Good
Direct feedback from current and former employees

Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsApp