Working at Cresta Lodge
Bungay Road, Norwich, NR14 7NA
Operated by Cygnet Care Limited
27 bedsResidential homes
Workplace Score
6.8/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.8/10
Key Finding
"Supportive leaders, good training and excellent safety, but unclear staff retention and non-innovative activities."
Safety & Risk
8/10
✓
Risks to individuals were managed well with comprehensive risk assessments; medicines stored, managed and administered safely.
Staff Culture
7/10
✓
The registered manager and providers continued to promote a positive, transparent and inclusive culture within the service.
Staffing Levels
6/10
✓
Relatives told us and we observed that there continued to be enough staff to meet people's needs.
Training & Dev
7/10
✓
Staff told us that they had the training and support they needed to carry out their role effectively and were encouraged to build upon their skills.
Management
7/10
✓
Staff told us the manager, providers and training manager led by example and supported them in their role.
Programmes
6/10
✓
Relatives made positive comments about the member of activities staff and we observed that they were engaged with people throughout our inspection.
Points to consider
Staff numbers are enough to meet needs but no details on low staff turnover or minimal agency use.
Relatives told us and we observed that there continued to be enough staff to meet people's needs.
Activities include games, crafts and outings with a dedicated staff member but no specialist or innovative programmes.
There were sources of engagement and activity available for people in all the communal areas, such as books, board games and craft materials.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: February 2018
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews