Working at Crest Lodge Care Centre Limited
Churt Road, Hindhead, GU26 6PS
Operated by Crest Lodge Care Centre Limited
47 bedsNursing homes
Workplace Score
7.4/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 7.4/10
Key Finding
"Leadership praised for approachability, supportive culture and good safety, although only standard training and agency staff for cover."
Safety & Risk
8/10
✓
Risks to people were appropriately recorded and managed by staff, and medicines were safely stored, administered and recorded... Accidents and incidents were analysed on a monthly basis... This had led to a reduction of incidents.
Staff Culture
8/10
✓
Staff echoed this, confirming they felt fully supported and valued by the registered manager... We observed staff working well as a team. There was a positive rapport between staff.
Staffing Levels
7/10
✓
People and relatives felt there were enough staff to meet their needs... Staff members echoed this, with one staff member telling us, 'There always seems to be enough staff... I've never felt stressed or rushed.'
Training & Dev
6/10
✓
Staff were up to date with mandatory training. This included topics such as safeguarding, moving and handling and equality and diversity.
Management
8/10
✓
This was led from the top from the registered manager who people, relatives and staff praised for their approachability and warmth.
Programmes
7/10
✓
People had access to a range of engaging activities. We observed an exercise class... zumba... badminton in the garden... church... fundraising... litter picking.
Points to consider
Only standard mandatory training, no specialist courses or funded qualifications.
Staff were up to date with mandatory training. This included topics such as safeguarding, moving and handling and equality and diversity.
Agency staff cover sickness and holidays, even if they are familiar long-term workers.
Staff sickness and holidays were covered by agency staff, often ones that had worked at the service on a long term basis.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: April 2020
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews