Working at Crest House Care Home
6-8 St Matthews Road, St Leonards On Sea, TN38 0TN
Operated by Crest House Care Limited
21 bedsResidential homes
Workplace Score
5.7/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 5.7/10
Key Finding
"Staff feel supported in a caring culture with enough safe staff and good safety practices, but bosses miss quality issues like poor audits and basic activities."
Safety & Risk
7/10
✓
People were protected from the risk of abuse. Risks to people were safely assessed and managed. Accidents and incidents were recorded and investigated to look for the root cause.
Staff Culture
6/10
✓
The provider and registered manager instilled a caring, person centred culture which the staff team reflected. Staff told us, 'The management team are really supportive and look after us all as a staff team.'
Staffing Levels
6/10
✓
There were enough staff to support people safely. Gaps in staffing due to sickness or annual leave, were covered by existing staff as well as the registered and deputy manager. Staff did not appear rushed.
Training & Dev
6/10
✓
People were supported by staff that were safely recruited and trained to meet people's assessed needs. Staff had been trained and competency checked to administer medicines.
Management
4/10
!
Quality assurance systems did not always effectively identify issues. The provider had failed to assess, monitor and improve the quality and safety of the service provided. This was a breach of Regulation 17.
Programmes
5/10
!
Per 2018 comprehensive inspection: There was a varied programme of group and one to one activities. Recent report: games featured on people's activity schedule for afternoons following resident feedback.
Points to consider
Bosses do not check quality well enough and miss problems like dirty windows and missing signatures on medicine records.
Audit systems did not always identify issues with the environment. We found two gaps on one person's MAR where staff had not signed to say they had given the person the medicine.
No full activities team or special programmes, just basic games and hobbies added from resident suggestions.
One person commented that they wanted more games to be offered in the afternoons, we saw that games featured on people's activity schedule for afternoons following this comment.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: January 2023
Requires improvement
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews