Working at Cressington Court Care Home
Beechwood Road, Liverpool, L19 0QL
Operated by Lotus Care (Cressington Court) Limited
56 bedsResidential homes
Workplace Score
5.1/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 5.1/10
Key Finding
"Staff feel supported with better team working and engaging activities, but no registered manager yet and unclear responsibilities for fixing issues."
Safety & Risk
5/10
!
Risks to people were adequately mitigated as assessment processes were effective in identifying and risks. People received their medicines on time and in a safe way. However, applications to deprive a person of their liberty had not always been made in a timely manner.
Staff Culture
6/10
✓
Members of staff told us how they felt supported by the manager and had seen improvements since the last inspection. One member of staff confirmed, “There’s a much better atmosphere and better team working.”
Staffing Levels
5/10
!
Appropriate staffing levels were in place to help ensure people received safe, good quality care that met their needs. However, we did observe people left in the main lounge for a prolonged period without staff intervention.
Training & Dev
5/10
!
Staff confirmed they received an induction when they started and the training they needed for their role. Staff had completed a full induction and all mandatory training.
Management
4/10
!
Although there was not a registered manager in post, the manager had made an application to CQC to become registered. Although governance systems were effective at identifying any shortfalls in practice, actions to make improvements had not always been assigned a responsible person or date for completion.
Programmes
6/10
✓
An activity co-ordinator helped to facilitate activities for people. People told us... “They [staff] have things going on here. I sometimes join in,” “We have a singer sometimes and it’s great” and “They have things like Bingo. I just watch.”
Points to consider
No permanent manager registered yet, and checks do not always say who will fix issues or by when.
Although there was not a registered manager in post, the manager had made an application to CQC to become registered. Although governance systems were effective at identifying any shortfalls in practice, actions to make improvements had not always been assigned a responsible person or date for completion.
Staffing is adequate but people were left alone in the lounge for too long at times.
we did observe people left in the main lounge for a prolonged period without staff intervention.
Some mental capacity applications were not done on time, and not all serious incidents were reported to regulators quickly.
provider systems to ensure applications to deprive a person of their liberty (DoLS) had not always been followed. We identified a small number of applications had not been applied for in a timely manner... CQC had not always been made aware of any ‘notifiable’ incidents in a timely way.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: January 2025
Requires improvement
Safe
!
Requires improvement
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews