Working at Crelake House Residential Care Home
Crelake House, Tavistock, PL19 9BB
Operated by Crelake Care Limited
27 bedsResidential homes
Workplace Score
5.7/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 5.7/10
Key Finding
"Regular supervisions, team meetings and a supportive culture where staff feel valued, but risk assessments miss medicine risks and recruitment records are not always available."
Safety & Risk
4/10
!
Risk assessments did not always consider the additional risk posed by some of the medicines people were taking. For example, bleeding risk for people who were taking anticoagulants, or risk assessments for self-administration of medicines.
Staff Culture
6/10
✓
Staff told us the registered manager supported them in their job roles. They confirmed the service was well managed and that they felt valued and listened to. One member of staff said, 'We have a great home. I always enjoy coming to work. We do what we can for the residents, they are really loved.'
Staffing Levels
5/10
!
People and their relatives told us there were enough numbers of staff to meet people's daily care and support needs... However, other information collected about candidates during the recruitment process were not always readily available.
Training & Dev
6/10
✓
Staff training was robust and included mandatory training in all key areas such as moving and handling, infection control and safeguarding. Staff told us the training was good and they felt well supported in their role.
Management
7/10
✓
The registered manager ensured all staff received one to one supervision along with regular staff meetings. One member of staff said, 'We have regular team meetings where we are listened to.'
Programmes
6/10
✓
Per 2019 comprehensive inspection: A wellbeing co-ordinator worked with people to provide a variety of planned group and individual activities.
Points to consider
Risk assessments don't always cover extra dangers from people's medicines, like bleeding risks from blood thinners.
Risk assessments did not always consider the additional risk posed by some of the medicines people were taking. For example, bleeding risk for people who were taking anticoagulants, or risk assessments for self-administration of medicines.
Recruitment checks are done but some candidate records are not always easy to find.
However, other information collected about candidates during the recruitment process were not always readily available.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: September 2022
Good
Safe
!
Requires improvement
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews