Working at Creedy Court

Staff felt able to raise concerns with managers without fear of what might happen as a result. Staff told us they felt supported by the registered manager.

The numbers and skills of staff matched the needs of people using the service. Although staffing the service had not always been easy during the pandemic, there was now a large enough stable staff team who knew people well. Staff recruitment and induction training processes promoted safety, including those for agency staff.

Per 2018 comprehensive inspection: Staff were provided with specialist training so they were able to support people with particular needs. For example staff had completed training in managing behaviour that can challenge. Staff were supported to undertake nationally recognised qualifications in care.

Staff told us they felt supported by the registered manager, that they were approachable, and appropriate changes were made as a result of consultation with staff.

People were supported by staff to pursue their interests, for example, Tai Chi. Some people had contributed to painting a mural inside one of the buildings. Pottery art works made by people living at Creedy Court were well displayed on internal walls. Three people told us they were going out to do three different activities.