Working at Creda House
184 Weston Road, Stafford, ST16 3RY
Operated by Lion Care Service Limited
6 bedsResidential homes
Workplace Score
5.0/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 5.0/10
Key Finding
"Staff feel supported with good training and proper recruitment checks, but unsafe medication storage and poor incident reporting are major concerns."
Safety & Risk
2/10
✕
We observed the medication cupboard keys had been left in the door when staff were not present, and the stock cupboard for medication had no lock. This meant medicines were not being stored safely... Due to the way incidents and accidents were recorded we couldn't be assured that incidents had always been reported as required to the local authority safeguarding team and to the CQC... The service's failure to identify potential abuse placed people at potential harm. This was a breach of regulation 13.
Staff Culture
6/10
✓
Staff told us they felt supported in their role. One staff member told us, 'I think it is well led, if you have any concerns or personal issues, they help you to work round them They always listen to your suggestions and encourage you raise concerns or share ideas. We have regular team meetings where we talk about any issues or support needs for the clients.'
Staffing Levels
6/10
✓
Staff files contained necessary pre-employment checks such as references from previous employers and Disclosure and Barring Service checks (DBS).
Training & Dev
6/10
✓
Staff told us they had received training and shadowing opportunities with experienced staff as part of their induction. Staff also told us about the ongoing training they received. One staff member told us, 'The training is good, we have refreshers every year and hands on training such as moving and handling and safety intervention techniques training.'
Management
4/10
!
Quality assurance checks were in place; however, these were not always effective. For example, medicines audits had been carried out but hadn't identified that the medication cupboard keys were not being stored safely, the medication stock cupboard had no lock, temperature checks had been recorded above manufacturers guidelines and electronic monitoring of medication records had not been recorded consistently.
Programmes
4/10
!
People were encouraged to be involved with preparing meals and cook dinner with a member of staff each week. This enables each resident to gain new skills. One relative told us how much their family member enjoys this. They told us, '[Name] enjoys cooking with staff as they will help them to prepare meals appropriately. Staff take them food shopping weekly to buy ingredients for meals.'
Points to consider
Medications not stored safely with keys left in doors and unlocked cupboards, plus some incidents not reported properly to authorities.
We observed the medication cupboard keys had been left in the door when staff were not present, and the stock cupboard for medication had no lock... Due to the way incidents and accidents were recorded we couldn't be assured that incidents had always been reported as required to the local authority safeguarding team and to the CQC.
Managers quality checks missed big safety issues like unsafe medication storage and poor incident details.
Quality assurance checks were in place; however, these were not always effective. For example, medicines audits had been carried out but hadn't identified that the medication cupboard keys were not being stored safely, the medication stock cupboard had no lock.
Only basic activities like cooking and shopping trips with residents, no activities coordinator or special programmes to make the job more varied.
People were encouraged to be involved with preparing meals and cook dinner with a member of staff each week... Staff take them food shopping weekly to buy ingredients for meals.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: November 2022
Requires improvement
Safe
!
Requires improvement
Effective
!
Requires improvement
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews